Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website located at www.serranosHVAC.com (the “Site”), operated by Serrano’s Heating & Cooling LLC, an Arizona limited liability company with its principal place of business in Tucson, Arizona (“we,” “us,” “our,” or the “Company”).

By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use the Site.

For information about how we collect, use, and protect your personal data (including from contact forms and SMS opt-ins), please review our Privacy Policy.

1. Acceptance of Terms

Your use of the Site constitutes acceptance of these Terms. We may revise these Terms from time to time (see Section 10 below). Continued use after changes means you accept the updated Terms.

2. Description of the Site and Services

The Site provides general information about our heating, ventilation, air conditioning (“HVAC”), repair, installation, maintenance, and related services (the “Services”). It is for informational and scheduling purposes only. Nothing on the Site creates a binding service contract—see Section 5 for details.

3. User Obligations and Prohibited Uses

You agree to use the Site only for lawful purposes and in compliance with these Terms. You must not:

• 01 Use the Site in any way that violates any federal, state, local, or international law or regulation.
• 02 Transmit any material that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable.
• 03 Attempt to gain unauthorized access to, interfere with, damage, or disrupt the Site or our servers.
• 04 Use any robot, spider, scraper, or other automatic device to monitor or copy any content on the Site.

4. Intellectual Property

The Site and its entire contents, features, and functionality are owned by the Company, its licensors, or other providers and are protected by United States and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, or otherwise use any material on the Site without our prior written consent.

Our name, logo, and all related marks are trademarks of the Company. You must not use them without our prior written permission.

5. Contact Forms, Quotes, and Scheduling

• You represent and warrant that all information you provide is accurate, current, and complete.
• We may use that information to contact you about our Services.
• Submitting a request does not create a binding contract for services. A separate written proposal, agreement, invoice, or work order is required before any HVAC services are performed.
• All pricing, availability, and service details are estimates only and subject to change after a site inspection.

6. Disclaimers and “As Is” Provision

All information on the Site is provided for general informational purposes only and may contain errors or omissions. We do not warrant the accuracy, completeness, or usefulness of this information.

The Site is provided on an “as is” and “as available” basis without warranties of any kind, express or implied. We do not warrant that the Site will be error-free, secure, uninterrupted, or free of viruses.

7. Limitation of Liability

To the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site.

In no event will our total aggregate liability to you exceed One Hundred Dollars ($100.00).

8. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your use of the Site or violation of these Terms.

9. Mobile Messaging (SMS) Terms & Conditions

10. Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted here with a revised “Last Updated” date. Your continued use of the Site after changes constitutes acceptance of the revised Terms.

11. Termination

We reserve the right to terminate or suspend your access to the Site at any time, without notice, for any reason, including violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Arizona. Any dispute shall be resolved exclusively in the state or federal courts located in Pima County, Arizona.

13. Miscellaneous

• These Terms constitute the entire agreement between you and us regarding the Site.
• If any provision is held invalid, the remainder shall continue in full force and effect.
• Our failure to enforce any right does not waive that right.
• We may assign these Terms; you may not assign them without our prior written consent.